Maple Investments

This Privacy Policy maps out the legal framework for any personal data («personal identifiable information» or «information») collected by  («Maple Investments», «Company», «we» or «us») provided by you («Customer» or «user»).  For the purposes of providing you with the use of the website (the «Service»), data processing remains a necessary step in order to comply with, but not limited to, the Data Protection Act 1998 («DPA») as well as the General Data Protection Regulation («GDPR»).  The intent of this Policy is to address any concerns any Customer or visitor may have with regards to their data privacy and security and to emphasize the commitment of the Company to ensure sufficient privacy safeguards are in place.

We ask that you read this Privacy Policy («the Policy») carefully as it contains information about how we collect information from you, what we do with it and how you can control our use of the information.

Information Collection

We may collect personally identifiable information (i.e. your name, postal address, telephone numbers, email address, date of birth and payment details) from you when you either submit an account registration form on any platform (Desktop or mobile) controlled by Maple Investments, complete a request for information on any platform (Desktop or mobile), email or write to us requesting information, services or customer support. You will also be required to create a unique user name and unique password for your account. This information is required in order to access our Services. We may also receive personally identifiable information from you when you use our products and services or from our business partners, such as browser and cookie information. In addition, we may also collect your IP address and technical information relating to the device you are accessing our websites from. We do not collect any personally identifiable information when you are on our site before you login or submit the form in the “Contact Us” area. We only use personally identifiable information to fulfil your requests for information or to render products or services to you. Should you choose to withhold the requested information, we may not be able to provide you with our Services. We may also monitor your use of our website. This may include, but is not limited to, monitoring how many times and which pages you visit and the originating domain name of a user’s internet service provided. This information helps us to build a profile of our Customers. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Information Sharing and disclosure

We will not sell your personally identifiable information to anyone. We will send personally identifiable information about you to other companies or people only when:
we have your consent to share the information; or
we need to share your information to provide the Service you have requested; or
we need to send the information to companies who work on behalf of our company to provide a service requested by you; or
we are required to respond to regulatory or court orders or legal process; or
we find that your actions on our Website violate the Terms, or any of our usage guidelines for specific services
In order to provide the information or services you have requested from us, we may transfer or store your personally identifiable information on computer equipment or in offices that are located across countries or jurisdictions, and may be managed and processed by our company internally as we please, and you are deemed to consent to the same.
To ensure a good quality of service we may monitor and record any communication you have with us whether in writing, by phone or by electronic mail. We recommend that with the exception of your name and username, you do not send us personal information by e-mail. Any information which you transmit to us is transmitted at your own risk.

Access to your Information

You have the right to ask for a copy of your individual information that is being processed.  In this case, Maple Investments will provide the requested information without delay and at the latest within one month of receipt of a valid request. Should however a request be unfounded or excessive, Maple Investments is in its right to: charge a reasonable fee considering the administrative costs of providing the information; or refuse to respond. In the event where you need to rectify your personal data, Maple Investments will respond within a month and make the appropriate changes.  Should you wish to either rectify or require a copy of your personal information, you must submit a request explaining what information you seek to acquire along with proof of identity to support@maple investments.ca