Maple Investments

WEBSITE TERMS OF USE.

Last updated: January 10, 2022

Please read these terms and conditions carefully before using Our Service.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: BC, Maple Investments
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MapleFinancial Inc, 10 Bernard Ave, Kelowna BC V1Y 6N7 Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to CoinsmartMapleInvestments, accessible from www.mapleinvestments.ca/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.


You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Managed Account Relationship Disclosure

MapleFinancial Inc (“CBF”) believes the best way to help you meet your financial goals, and for us to serve you as a valued client, is to provide you with the investment solutions you need. Our goal is to help you invest so that you are comfortable within a constantly evolving financial climate. We can do this most successfully if we both know what to expect from each other. For this reason, we would like you to have a good understanding of:

  • The products and services we offer
  • Your account(s) and how it/they operate(s)
  • Our responsibilities to you

This document applies to your managed account(s) only. To promote active client participation for a mutually successful relationship, we encourage you to:

  • Keep us up to date
    Clients must provide full and accurate information to the firm, and the employees acting for the firm, so that your investments are in line with your goals. Clients should promptly inform us of any changes to their information, such as a change in income, employment, net worth, address, marital status or goals.
  • Keep informed
    Clients should understand the potential risks and returns on investments. You should carefully review all documentation provided by the firm. Where appropriate, clients should consult professionals, such as a lawyer or an accountant, for legal or tax advice.
  • Ask us questions
    Clients should contact us with any questions about your account(s), investments, or your relationship with us at support@mapleinvestments.ca.
  • Stay on top of your investments
    Clients should maintain the minimum balance of $250required in their account(s) to stay invested. You should review all account documentation provided by the firm including account statements.

This relationship disclosure includes key information that we ask you to acknowledge via the checkbox to confirm that you have received this document and understand its contents.

We will update the relationship disclosure when there are material changes. If you later have any questions related to the contents of this document or need to change any of the information we have on file for you, please contact us at support@mapleinvestments.ca.

SECTION 1 — THE PRODUCTS AND SERVICES WE PROVIDE TO YOU

Standard offerings

CBF provides you with managed account services. This means that we have discretion to invest, reinvest and maintain your account based on what is suitable for you. The suitability of your account investments is based on the information you have provided us.

Other services

We also offer additional systematic tools that you can use to monitor and track your goals.

New services

We will offer you additional services as they are developed. You can find out about new services in the monthly client notice or in other communications.

SECTION 2 — THE PRODUCTS AND SERVICES WE PROVIDE TO YOU

We offer our clients:

Managed accounts

Your account is managed by CBF. A portfolio will be recommended to you based on your suitability. Our questions are focused on obtaining information to understand and establish:

  • Your identity
  • Your investment needs and objectives
  • Your investment knowledge and time horizon
  • Your personal and financial circumstances, and
  • Your risk profile

We ask you these questions because we have an obligation to assess whether a purchase or sale of a security is suitable for you prior to executing the transaction or at any other time.

We invest your account into one of our Exchange Traded Fund (ETF) portfolios based on your risk profile. Please refer to our website for further details.

On a quarterly basis, or when deemed necessary, your account will be rebalanced according to the original portfolio recommended to you. Of course, when you make changes to your questions, a different portfolio may be recommended, and future rebalancing will be based on the new recommendation.

The administration of your account is handled by Maple, Inc. based on instructions from CBF. The services provided by Maple, Inc. include trade execution, currency conversion, custodial and reporting services.

Portfolio updates

Your account documentation contains all of the information you have told us about yourself. This includes everything from your address to your investment time horizon. You agree to update your account information when material changes happen in your life including but not limited to a change in your job or income, a change of address, or a change in your financial circumstances, risk profile and/or investment objectives. If you have any questions about updating your Portfolio, please contact us at support@mapleinvestments.ca 

Annual update requirement

You agree to update your information at least annually, or upon our request, so that we can remain informed of your situation and ensure our portfolio recommendation remains suitable for you. If you do not update your information, you understand that we will not be able to manage your account as we can no longer determine suitability for you and as such, will need to redeem your investments into cash.

Person to person contact

You understand that person to person contact is limited with CBF compared to traditional managed account relationships. However, you can contact us with your questions or concerns. Conversely, we will contact you whenever we have questions or concerns, or when there is inconsistency with the answers you provided. You can access your account online 24 hours a day, seven days a week to manage your account and review your transaction history and balances.

Custodial arrangements

Client assets are held in a segregated account at Maple, Inc. The custodian is an investment dealer electronic form. US denominated securities are held with Depository Trust & Clearing Corporation (DTC). This allows Maple, Inc. to facilitate clearing, settlement and entitlement payments on behalf of CBF clients.

Client assets are subject to risk of loss: (i) if the Custodian becomes bankrupt or insolvent; (ii) if there is a breakdown in the Custodian’s information technology systems; or (iii) due to the fraud, willful or reckless misconduct, negligence or error of the Custodian or its personnel. The Firm has reviewed the Custodian’s reputation, financial stability, relevant internal controls, and ability to deliver custodial services and has concluded that the Custodian’s system of controls and supervision is sufficient to manage risks of loss to client assets in accordance with prudent business practice.

SECTION 3 — THE RISKS TO CONSIDER

You should be comfortable about how your money is invested and therefore we ask you questions including questions about your tolerance for risk and when you will need to spend the money. Your answers to these questions help us to make decisions about the portfolio that is suitable for you.

While we do our very best to manage your money, the markets are unpredictable and so it is important to note that the value of your portfolio is not guaranteed. Past performance is not indicative of future performance. The greatest risk to you as an investor is the risk of losing part or even all your investment. Unlike bank accounts, term deposits and guaranteed certificates, most of the investments we will make for you will be in Exchange Traded Funds (“ETFs”). ETFs fluctuate in value daily. These investments reflect changes in the value of the underlying investments, which may fluctuate based on factors such as interest rates, economic conditions, markets, company news and political events. The net equity of your portfolio will rise and fall, which means that the value you receive when redeeming your portfolio may be more or less than its value when you bought it.

Using borrowed money to finance the purchase of securities involves greater risk than using cash resources only. If you borrow money to purchase securities, your responsibility to repay the loan and pay interest as required by its terms remains the same even if the value of the securities purchased declines.

SECTION 4 — THE FEES YOU WILL BE PAYING AND HOW THEY ARE CALCULATED

We offer you a tiered fee structure based on the amount of assets you hold in your managed account(s). These fees, as well as other administrative fees, are outlined on our website. We will notify you of any change to the fees (including any change to the link on our website) sixty (60) days prior to the date such change will take effect.

ETF Management fees

All exchange traded funds (“ETF” or “ETFs”) include a fee that is incorporated into the total cost of the ETF. The management fee is based on a percentage of the net asset value of each of the ETFs. Consult the ETF Fact sheet for additional details.

No inactivity fees

Accounts managed by MapleFinancial Inc are exempt from inactivity fees charged by Maple, Inc.

Other costs

You may also be subject to other costs relating to services that you use with us. These costs will not appear on your statements as they are third-party charges, such as foreign exchange spreads.

All fees charged to your account will negatively impact your performance which will lower your compounded return over time.

SECTION 5 — CONFLICTS OF INTEREST Statement

Conflicts of interest

A conflict of interest is any situation where CBF, or any of its employees or related entities, has an interest that may conflict with the interests of CBF’s clients or the ability of CBF or a CBF employee to deal with clients in a fair, equitable and transparent manner, consistent with the best interests of the client or clients.

CBF has adopted policies and procedures to help identify and manage conflicts of interest that may exist between:

  • You and us
  • You and our other clients
  • Us and your related and associated companies

Related and connected parties

Maple, Inc.

An Investment Fund Manager, and Exempt Market Dealer and is responsible for managing your account and the investment portfolios within it by providing trade instructions to Maple, Inc. You can learn more about Maple at www.mapleinvestments.com.

The use of sub-advisors

From time to time, CBF may engage a duly registered portfolio management firm to manage portfolios. These sub-advisors are selected for their expertise and are monitored by us throughout the duration of the engagement.

In circumstances where CBF knows or is reasonably expected to know that the sub-advisor or portfolio manager may recommend or propose an investment in an investment fund in respect of which the sub-advisor, portfolio manager or CBF may have a conflict of interest, the investment recommendation will be reviewed by CBF in accordance with its Conflict-of-Interest Policies and Procedures. CBF has established due diligence policies and procedures to review the operations of the sub-advisor, including conflicts of interest. Such procedures relating to subadvisors include, as reasonably required, quarterly compliance certifications, annual compliance questionnaires, periodic onsite due diligence and investment (or model portfolio) specific due diligence as needed.

Your portfolio sub-advisor is One Capital Management LLC.

Management of conflicts of interest

In general, we deal with and manage relevant conflicts as follows:

  • Avoidance
    This includes avoiding conflicts that are prohibited by law, as well as conflicts that cannot effectively be addressed.
  • Manage
    We manage acceptable conflicts through means such as physically separating different business functions, and by restricting the internal exchange of information.
  • Disclosure
    By providing you with information about conflicts, you are able to independently assess their significance, their potential impact to you as a client when evaluating our recommendations and any actions we take to address the conflict.

We will notify you of any significant changes to this document by posting an updated version on our website. We will also notify you by sending a notice explaining the updates via email.

CBF employees, officers and directors are required to immediately report any matters that they believe may be a Conflict of Interest to the Chief Compliance Officer (“CCO”), General Counsel (“GC”) or Ultimate Designated Person (“UDP”). If the CCO, GC and/or the UDP agree, an action plan to manage the conflict in accordance with CBF’s Conflict of Interest Policies and Procedures is engaged and reported to the Compliance Committee and, if necessary, the Board of Directors.

 

Possible conflicts and how they are managed

The following information is intended to assist you in understanding and assessing material, potential and actual conflicts of interest, including how we address them.

CONFLICT OF INTERESTADDRESSED BYPRIMARY METHODS WE USE TO MANAGE THE CONFLICT
ONGOING CONFLICT OF INTEREST
All contact and relationship
Between agent and client must stay under discretion, face to face meetings is forbidden

· Disclose

· Manage

· At Maple Investments we strive to ensure our costumers funds are safe, all calls are recorded, and every action/movement in the account are recorded as well.

· To prevent any conflict of interest, it is best to maintain communication through a safe channel such as our recorded encrypted secure lines.

We earn compensation by selling products and services to you for which you pay us.

· Disclose

· Manage

· We endeavor to be fully transparent on fees and commissions, and fully inform you in advance so that you know what you will be paying.

· We offer a wide variety of pricing options to choose from.

· Information about our fees can be found on our website.

We would like you to use more of our services and buy more of our products as shown in our marketing.· Manage· We have implemented policies and procedures to require the review and approval of marketing materials to ensure, among other things, that our marketing is accurate and not misleading.
We would like you to use more of our services and buy more of our products, and so we partner with individuals, organizations, companies and other third parties. We may enter into arrangements where we receive or pay a referral fee for referring you.

· Manage

· Disclose

· We have policies and procedures to ensure referral arrangements and fees, including the terms of such arrangements, are disclosed and operated in accordance with regulatory standards. We undertake periodic reviews of our existing referral arrangements.

· Referral fees and any other relevant information required to evaluate the referral arrangement, will be disclosed to you and prior to the referral, we will determine that the other party has the appropriate qualifications to provide the specific services to you.

· We have policies and procedures to consider, monitor and manage third party service providers.

Individuals registered with us may also be registered with another registered firm related to CBF, and may provide services to that firm.

· Avoid

· Disclose

· These relationships are subject to legislative and industry regulatory requirements that may impose restrictions on dealing between related registered firms and/or individuals who are dually registered with a related registered firm. Such restrictions are intended to minimize the potential for conflicts of interest resulting from these relationships.
We may permit certain individuals who are registered with us to be employed by, participate in, or accept compensation from other persons or firms, outside the scope of his/her relationship with us.

· Avoid

· Disclose

· We have adopted internal policies and procedures that involve the review and approval of such outside business activities to ensure outside business activities are not in conflict with registrant obligations.

· We have adopted internal policies and procedures that supplement the regulatory requirements, including policies on privacy and confidentiality of information.

Individuals may serve on a board of directors or take on other activities that could take time and attention away from your account.

· Avoid

· Manage

· Securities legislation prohibits an individual from serving as a director of another registered firm that is not an affiliate of our firm.

· When an individual registrant sits on a board of directors of a charity or undertakes other community activities in a substantive way, they are subject to regulatory guidance on the disclosure and approval of the outside business activities.

In some cases, transactions for a group of clients are executed partially and therefore, orders are filled at different prices. We determine how these transactions are allocated to your account.

· Disclose

· Manage

· CBF ensures all clients are treated fairly in the allocation of investment opportunities.

· CBF policies and procedures ensure that when two or more accounts participate simultaneously in a trade order involving the same security, executed trades are allocated among the client accounts at an average price, on a pro-rata basis, based upon the order size as determined at the time the trade order is made.

Because we manage your account and you have delegated proxy voting to us, this means that we could be voting on behalf of many clients.

· Disclose

· Manage

· CBF has policies and procedures to ensure that proxies are voted in the best long-term economic interest and exclusive benefit of its clients, and to provide consistent guidance, based on these principles, to those involved in the voting decisions
Our employees, officers, and directors, have access to the trading activities in a managed account prior to execution.

· Disclose

· Manage

· CBF has policies and procedures to ensure that client trades always have priority over the personal trading of CBF employees, officers, and directors. These procedures include the monitoring of trading activity and potential black-out periods for access persons.
Trades for your account are executed based on our instruction through our affiliate, MapleFinancial, Inc., registered investment dealer, member of IIROC and CIPF.

· Disclose

· Manage

· When we use our discretion to trade securities for your account, we seek to achieve the best possible result having regard to the price of the security, speed of execution, quality of execution and total transaction cost. Taking into account all factors, we believe directing trades to MapleFinancial, Inc. satisfies this requirement.

· We do not participate in soft dollar or commission recapture arrangements.

CBF may know or may be reasonably expected to know that the sub-advisor or portfolio manager may recommend or propose for CBF portfolios, an investment in an investment fund in respect of which the sub-advisor, portfolio manager or CBF may have a conflict of interest.

· Disclose

· Manage

· In such circumstances, the investment action taken or recommended by the sub-advisor or portfolio manager will be reviewed by CBF in accordance with its Conflict of Interest Policies and Procedures.

· CBF has established due diligence policies and procedures, which involve reviewing the operations of the sub-advisors, including conflicts of interest. Such procedures, as reasonably required, include:

o Quarterly compliance certifications (and follow-up conference calls or meetings if any issues are identified through such certifications);

o Periodic onsite due diligence and investment (or model portfolio) specific due diligence as needed; and

o Annual compliance questionnaires

Employees may be offered or receive a gift or entertainment from third parties, which could be perceived to be financially motivated to put our interests ahead of your interest because of the gifts and entertainment· Manage

· We prohibit employees from accepting certain compensation from third parties, outside of their relationship with MapleInvestments unless they obtain prior approval

· Specific internal training, policies, and procedures, as well as controls are in place to ensure this conflict of interest is mitigated

More information

Maple Investments has comprehensive and extensive securities regulatory rules and regulations, many of which are directed at protecting client and investor interests, including dealing with conflicts of interest. We suggest that you refer to the websites and publications of the provincial securities commission through the Canadian Securities Administrators (“CSA”) for more information on how Canadian securities regulations address conflicts of interest in order to safeguard the investing public.

SECTION 6 — THE REPORTS WE WILL PROVIDE TO HELP YOU MONITOR YOUR FINANCIAL ASSETS AND THEIR PERFORMANCE, AS WELL AS THE COMPENSATION YOU PAY US

Account statements

You will receive account statements from MapleFinancial, Inc. on a monthly basis. Account statements may be provided quarterly if no transactions occurred during the quarter. Your account statement details all account activity, including purchases and sales of securities, contributions and withdrawals, dividends, interest earned and paid, transfers, and any other transactions that occurred in your account over the previous month.

These statements also list your current holdings and the net value of your portfolio as of the date of the statement.

You will also receive account statements from CBF on a quarterly basis. These account statements include the same detailed information but are presented based on a 3-month duration (quarter year).

Note: the value of most securities you hold is calculated generally using the last bid price for that security on the stock exchange it trades on. In the case of securities that have ceased trading, where the company is bankrupt, or in the instance of thinly traded securities and other and of Canadian Controlled Private Corporations (“CCPC”), they may be priced at $0 or marked as N/A because of the lack of availability of a valid price.

Investment performance benchmarks

You can see how your investments are doing by comparing the rate of return on the securities you hold to a performance benchmark. Your rate of return is affected by, among other things, changes in the value of your securities, dividends and the interest you earn, as well as any deposits and withdrawals.

To compare your rate of return to a benchmark, you need to find a benchmark with securities similar to the ones you hold in your account.

Example: the S&P/TSX composite is a benchmark for a broad group of Canadian stocks that trade on the Toronto Stock Exchange (TSX). It’s a good yardstick for assessing the performance of a Canadian equity mutual fund with investments in Canadian corporations. However, it would not be a good benchmark if you hold foreign investments, bonds, shares of smaller companies or shares that are limited to only one part of the economy. Instead, you would have to find a foreign equity, bond, small cap, or industry sector benchmark. If your account includes half stocks and half bonds, compare your rate or return to the average of a stock and the average of a bond index.

Note:

  • Remember, benchmarks should be used as a guide only.
  • Benchmarks do not factor in management fees or other costs to invest, and often do not include any cash or cash equivalents.
  • Rates of return for benchmarks are calculated using a specific method. For the best comparison, ensure your account’s rate of return is calculated using the same method.
  • Additionally, benchmarks are based on how a sample portfolio performs as well as on other factors, such as tax considerations, that affect your returns.

For your managed account, we provide you with comparative benchmarks that are weighted such that they are comparable to the portfolio selected for you based on your risk tolerance profile. The comparative benchmarks consist of a blend of the S&P Global 1200 Index, the S&P/TSX Composite Index, and the Bloomberg/EFFAS Canadian Government one to three-year bond index. The equity portion of the benchmarks comprises a blend of 30% S&P/TSX Index and 70% S&P Global 1200 Index. The fixed income portion of the benchmarks consists of 100% Canadian Government one to three-year bond index. These indices are unmanaged and do not include any management fees, transaction costs nor do they include any tax implications of trading and rebalancing. Past results are not indicative of future results for the composite returns or the indices.

The comparative benchmarks are defined as follows: the benchmark for all accounts consists of 45.5% S&P Global 1200 Index, 19.5% S&P/TSX Composite Index, and 35% Bloomberg/EFFAS Canadian Government one to three-year Bond Index. The benchmark for the income portfolio consists of 28% S&P Global 1200 Index, 12% S&P/TSX Composite Index, and 60% Bloomberg/EFFAS Canadian Government one to three-year Bond Index. The benchmark for the balanced portfolio consists of 42% S&P Global 1200 Index, 18% S&P/TSX Composite Index, and 40% Bloomberg/EFFAS Canadian Government one to three-year Bond Index. The benchmark for the growth portfolio consists of 56% S&P Global 1200 Index, 24% S&P/ TSX Composite Index, and 20% Bloomberg/EFFAS Canadian Government one to three-year Bond Index. The benchmark for the aggressive growth portfolio consists of 70% S&P Global 1200 Index and 30% S&P/TSX Composite Index

Note: benchmarks are unavailable for the conservative income portfolio.

Future reporting enhancements

We regularly look at ways to improve the reporting and documentation we provide to you to make it more informative, clearer, and useful for you and other clients. We are working on changes pertaining to account holdings, fees that you pay, and performance. As part of our service commitment, we will keep you informed of the timing of changes and how to understand the new report formats. For updated information at any time, please contact us.

SECTION 7 — COMPLAINT HANDLING PROCESS

CBF manages large volumes of client account activity each day, and we do our best to ensure that your business is handled in an efficient, courteous, and accurate manner.

We want to know if we have not met the high level of standards that we have set for ourselves, and we have established policies and procedures for clients who want to bring a concern to our attention.

The Ombudsman for Banking Services and Investments (“OBSI”) is an independent dispute resolution service available to you. A detailed resolution process can be found in the Investment Management Agreement (“IMA”).

SECTION 8 — OTHER DISCLOSURES

Errors

You understand that it is important for you to review carefully and promptly your account statements and other documentation (as requested) to make sure that your assets are accurately reflected, the correct taxes are withheld (if applicable), and so on. If you identify any errors in your account statement, you must notify us within 30 days of receiving the statement.

Privacy and confidentiality

You consent to the sharing by CBF all of your information with Maple Financial, Inc., a trusted business partner responsible for the administrative, trade execution, custodial and reporting services related to your account.

You provide your consent for the disclosure of information to business partners involved in the management and administration of the account, and to the regulatory authorities as required by law or regulation.

Getting rid of paper

You understand the benefits of electronic or online receipt of statements, tax slips, etc. in terms of easier storage, retrieval, cost savings and environmental responsibility, and that you consent to the electronic delivery of such.

Electronic provision of advice

You understand that our process for providing advice and/or recommendations is largely delivered through electronic means, and you are comfortable with this approach. You confirm that you have enough computer and internet experience to understand sophisticated applications and systems.

Unclaimed intangible property

You understand that laws in several provinces require CBF to remit accounts and financial instruments where CBF has not heard from owners for specified amounts of time. You agree that it is your responsibility to provide CBF with your address as soon as possible after you change addresses, and to acknowledge existence of an account(s) if asked to do so to avoid holdings being transferred to government authorities in provinces with such requirements.

Trusted Contact Person and Temporary Holds

For clients who have elected to add a Trusted Contact Person (TCP) to their account, you understand that Maple Investments may contact the TCP and disclose information about your personal and account information to address instances of suspected financial exploitation; to confirm your current contact information or health status; confirm the identity of any legal guardian, executor, and trustee; or as otherwise permitted by applicable provincial and federal laws.

In accordance with securities regulation, Maple Investments is permitted to place a temporary hold on the purchase or sale of a security or on the withdrawal or transfer of cash or securities from your account in circumstances where we have reasonable belief that you are deemed to be a vulnerable client; financial exploitation has occurred, has been attempted or will be attempted; or there is a reasonable belief that you do not have the mental capacity to make financial decisions.

We will notify you or your Trusted Contact Person of the temporary hold and the reasons for the temporary hold as soon as possible after placing the hold. On a frequent basis, we will determine if continuing the hold is appropriate. Within 30 days of placing the temporary hold and until the hold is revoked, we will provide you with notice of our decision to either revoke or continue the hold.

Fairness disclosure

Maple Investments ensures all clients are treated fairly in the allocation of investment opportunities. In situations where two or more accounts participate simultaneously in a trade order involving the same security, executed trades are allocated among the client accounts at an average price, on a pro-rata basis, based on order size as determined at the time the trade order is made.

Fractional Shares

Maple Investments (“CBF”) allows its clients to hold fractional shares in addition to whole share quantities. This disclosure outlines the unique features, limitations, and risks associated with holding fractional shares.

While clients maintain beneficial ownership of any and all fractional shares in their account, fractional shares are not transferable to another broker in kind. If a client wants to transfer their holdings to another brokerage firm, the fractional share holdings will be liquidated such that the amount will be transferred as cash, which may have tax consequences. During a transfer, Maple Investments will liquidate the fractional shares and transfer the proceeds as residual funds along with the whole share quantities.

Maple Investments records the quantity of fractional shares traded or otherwise held in a brokerage account down to two decimal places in your statements.

Shared premises

Maple Financial, Inc. shares its premises with Maple Australia Maple UK, Inc. is a separate entity from Maple Investments Client information for both entities is confidential and kept separately except as expressly permitted by the law or in the case you have consented to the sharing of information.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us: